FREQUENTLY ASKED QUESTIONS
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CONTACT INFORMATION
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How do I contact K-Log?
Can I request a free catalog?
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HOURS OF OPERATION
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What are your hours?
Is it possible to visit a showroom near me?
What is K-Log's mailing address?
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| PRODUCTS & ORDERING |
How do I place an order?
Do you offer color samples?
Do you offer additional products not shown in your catalog?
Do you offer assembly and/or installation services?
Do your products meet fire codes?
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| MANAGING YOUR ACCOUNT |
Am I required to create an account to place an order?
What if I forget my password?
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| MAILINGS |
Can you add me to your mailing list?
Can you remove me from your mailing list?
Can you change my name and/or address on your mailing list?
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| PAYMENTS & DISCOUNTS |
Do you accept credit card payments?
Do you offer open credit and what are the requirements to qualify?
Do you offer Volume Discounts?
Do you collect Sales Tax?
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| SHIPPING |
How will my furniture be delivered to me?
What is Tailgate Delivery?
What does Inside Delivery include?
How are my delivery charges calculated?
How long after my order will it take to receive my product(s)?
Is it possible to have my products shipped faster?
What should I look for when my order arrives?
What if my products arrive damaged/broken?
Do you sell replacement parts?
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| RETURNS / CANCELLATIONS |
What is your return policy?
How do I return my items if I am not satisfied?
Who do I contact for a return?
How do I cancel an order?
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ANSWERS TO YOUR QUESTIONS
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| CONTACT INFORMATION |
Q: How do I contact K-Log?
Phone: 800-872-6611 Fax: 847-872-3728 Email: info@k-log.com
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Q: Can I request a free catalog?
Yes, we’d be happy to send you a catalog. Please see our Receive Catalog page and complete the request form, or give us a call at 800-872-6611. We’ll send you our newest K-Log catalog as soon as we receive your request. In the mean time, please feel free to browse our PDF Catalog.
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| HOURS OF OPERATION |
Q: What are your hours?
Our knowledgeable Sales Associates are available to assist you Monday through Friday from 7a.m. to 6p.m. Central Standard Time.
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Q: Is it possible to visit a showroom near me?
We’re sorry, our products drop-ship from the manufacturer. But… we may have a customer near you so give us a call at 800-872-6611.
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Q: What is K-Log's mailing address?
K-Log, Inc.
PO Box 5
Zion, IL 60099-0005
USA
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| PRODUCTS & ORDERING |
Q: How do I place an order?
There are a few ways to place your order with K-Log. You can order through our catalog or by using our new and improved website. To speak to one of our Sales Associates or receive assistance with your order, call us at 800-872-6611. You can also fax your order to 847-872-3728.
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Q: Do you offer color samples?
Yes, due to inconsistencies in the printing process, actual colors may vary and may not exactly match the colors shown in our catalog and on our website. Color samples are available upon request at no charge. Please call our Sales Department at 800-872-6611 to request your free color sample(s).
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Q: Do you offer additional products not shown in your catalog?
Looking for something you can’t find? Please call our Sales Department at 800-872-6611 for assistance.
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Q: Do you offer assembly and/or installation services?
We do offer assembly and/or installation services. Please call for quote.
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Q: Do your products meet fire codes?
Many of our products meet fire codes. Please see individual product description or call our Sales Department at 800-872-6611 for details.
CAL TB117: California Technical Bulletin 117-75 effective since October of 1975 is a standard by which upholstered furniture is tested to be approved as meeting a minimum fire standard.
CAL TB133: Is a standard of furniture flammability required by the California Bureau of Home Furnishings and Thermal Insulation and is a full-scale fire test for furniture manufactured for use in public buildings. To meet this standard, a fire blocking liner is incorporated between the foam and the fabric of the chair. This liner acts as a fire extinguisher by smothering the flame.
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| MANAGING YOUR ACCOUNT |
Q: Am I required to create an account to place an order?
We do require an account to order. Logging in will allow you to view past/present orders, create wish lists, save multiple addresses and make other changes to your account.
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Q: What if I forget my password?
No problem. We’ll email your password to you.
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| MAILINGS |
Q: Can you add me to your mailing list?
Yes. Please email your request to us at subscribe@k-log.com, or give us a call at 800-872-6611. In the mean time, please feel free to browse our PDF Catalog.
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Q: Can you remove me from your mailing list?
Yes. For your convenience, there are a few ways you can be removed from our mailing list. To remove your name by fax, please check the “Remove” box on the back cover of your catalog (with the mailing label on it) and fax it to 847-872-3728. You may also email us at unsubscribe@klog.com To ensure that you are deleted correctly, please include the Catalog and Customer Numbers from the back cover of your catalog. To remove your name by phone, give us a call at 800-872-6611 and a Sales Associate will be glad to assist you.
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Q: Can you change my name and/or address on your mailing list?
Yes. For your convenience, there are a few ways you can change your name/address on our mailing list. To change your name/address by fax, please check the “Change” box on the back cover of your catalog (with the mailing label on it), indicate the change, and fax it to 847-872-3728. You may also email us at addresschange@k-log.com. To ensure that your changes are applied correctly, please include the Catalog and Customer Numbers from the back cover of your catalog. To change your name/address by phone, give us a call at 800-872-6611 and a Sales Associate will be glad to assist you.
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| PAYMENT & DISCOUNTS |
Q: Do you accept credit card payments?
We accept Visa, MasterCard and American Express.
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Q: Do you offer open credit and what are the requirements to qualify?
The decision to extend credit to any customer is at the sole discretion of K-Log, Inc. Please contact our Sales Department at 800-872-6611 for details.
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Q: Do you offer Volume Discounts?
We may be able to provide you with a Volume Discount. Please call for quote.
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Q: Do you collect Sales Tax?
Sales tax of 7.5% will be added to orders shipped to Illinois. If your organization is tax exempt, please include a copy of your tax exemption certificate with your order. K-Log, Inc. does not collect out-of-state sales tax, unless required by law.
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| SHIPPING |
Q: How will my furniture be delivered to me?
Many items we have fall within the limits of what UPS can carry, while others are too large and must travel by truck.
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Q: What is Tailgate Delivery?
The driver is only responsible for moving the shipment to the tailgate of the trailer. You are responsible for removing the shipment from the truck and into the building.
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Q: What does Inside Delivery include?
Truck driver will help offload the shipment from the truck and bring it just inside the door, out of the weather. You will need to provide assistance.
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Q: How are my delivery charges calculated?
Delivery charges are based on origin and destination locations, weight and size of product, and the delivery services required.
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Q: How long after my order will it take to receive my product(s)?
Shipping times vary. If you would like an estimate on shipping lead time, please call our Sales Department at 800-872-6611.
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Q: Is it possible to have my products shipped faster?
If you need your product(s) sooner, give us a call at 800-872-6611. We may be able to help. We have many items that are in stock and ship within 5 business days.
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Q: What should I look for when my order arrives?
When your items are delivered, note any discrepancy or damage on the receipt before you sign it. Items should be inspected by opening all cartons even if the outside of the carton does not appear damaged. If you notice damage to any item, you may refuse delivery of that item by marking “Damaged and Refused” on the delivery receipt. If refused for any reason other than damage, additional charges may apply. If you accept delivery of damaged items save all cartons and inner packing.
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Q: What if my products arrive damaged/broken?
If there is damage, contact our Sales Department immediately at 800-872-6611. Freight companies and K-Log, Inc. require that any claim for loss or damage be made within 10 days after receipt of merchandise. Failure to note damage or shortage on delivery receipt or to notify K-Log, Inc. within 10 days constitutes a waiver of claim. If you find that you are missing parts at time of assembly, please contact our Sales Department and replacement parts will be sent to you as quickly as possible.
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Q: Do you sell replacement parts?
If your product is no longer covered by its warranty, replacement parts may still be available for purchase. Please call our Sales Department at 800-872-6611 for details.
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| RETURNS / CANCELLATIONS |
Q: What is your return policy?
Returns must be made within 30 days of receipt of shipment. Custom-built items or items without original packaging are non-returnable. Items are also non-returnable once they have been assembled or used. Unauthorized returns will not be accepted. Returns may be subject to a restocking fee and freight charges.
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Q: How do I return my items if I am not satisfied?
Unauthorized returns will not be accepted. Please call 800-872-6611 to speak with a Service Specialist regarding your return.
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Q: Who do I contact for a return?
Please call 800-872-6611 and speak with one of our Service Specialists.
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Q: How do I cancel an order?
All cancellations must be in writing and require an authorized signature. Orders cancelled after production has begun are subject to manufacturer’s cancellation fees.
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